6 strategies to strengthen your business' online reputation

  • By Phase 3 Digital Agency
  • 01 Mar, 2017
a women working on a laptop computer

Conduct a Google search of your business. Do the results cause you to beam with pride or cower in embarrassment? Your digital footprint contains information that can be helpful – or harmful to your reputation.

The Importance of a Strong Online Reputation

Whether your customers are CEOs, prospective customers, or employees, your online reputation has a direct impact on how your business will be judged. If you are selling your business services, customers will turn to services such as Yelp, Yahoo! Local, and Angie's List to learn more about your interactions with previous customers.

Strengthening Your Online Reputation

Now that you are aware of the importance of your online reputation, it is time to take action. Here are 6 things you can do to strengthen your online reputation.

1. Assess the current state of your online reputation. Google is the preferred search engine of approximately 93% of internet users. It is a good idea to begin your search with Google. To get accurate results, sign out of your Google account. Type your business name (and different variations of the name) into the search box. Review the results. Are they negative, positive, relevant or irrelevant? Is your basic business information presented consistently and accurately? The results of this step will help you formulate a plan of action.

2. Define your goals. Do you want to establish a reputation as an industry leader? Do you have some inventory you’d like to move? Would you like more diners to come to your Sunday brunch? Getting clear about your goals will help you develop a winning strategy.

3. Create new content. Now that you know exactly what you want to accomplish, you can publish new content that reflects your new aspirations.

.   Publish content on a business blog

.   Become a guest author for blogs in your industry

.   Post positive content on your social media channels

.   Upload videos that you have developed to YouTube

.   Author eBooks and authoritative articles

.   Publish content on your website

4. Clean up your social media accounts.  Review your Facebook, Instagram, Twitter and other social media accounts. Remove any pictures, memes, comments and posts that are damaging to your reputation. After you remove offending information, optimize your social media profiles with quality content.

5. Pay attention to your customers. Regularly review what people are saying about your business at websites like Yelp, Yellow Pages, Angie’s List, Foursquare, City Search, Superpage and more. Are you seeing positive reviews? Reach out and thank your customer! Seeing something negative? Reach out and find a way to resolve your customer’s problem, and turn things around to reflect your business positively. What a great way to increase your fan base, too!

6. Get help from a professional online management company. Phase 3 Digital can help sort all this out for your business. We can ensure that your company’s presence is displayed correctly and consistently across the internet, and alert you to anything – positive or negative – that needs your attention.

Negative or inaccurate information does not have to mess with your online reputation. By taking corrective actions, you will be able to see improvements in less than 3 months!

Phase 3

By Phase 3 Digital Agency 11 Jan, 2018

For most businesses considering digital advertising, the main draw is reaching potential customers via advanced targeting strategies. Moving beyond the use of primary demographics such as age, into qualitative identifiers such as location, household income, and interests is appealing because advertisers can reach the customer prospects with the highest propensity to buy. Location-based technologies offer a significant advantage, but how do they work and what are their limitations?



Geo-targeting utilizes a user’s location as the basis for delivering ad messaging. Most current advertising solutions use this technology, including display, targeted email, native ads, and even social media ads. A heating/cooling company that has a specified service area and is looking to reach potential customers during winter or summer months could add geo-targeting as a parameter for their digital campaign. In that scenario, they would deliver ads only to those users who live in the area that they serve.



Geo-fencing is similar to geo-targeting in that it targets a user’s location, but it offers a more granular approach using GPS technology to build a virtual fence. When a mobile device enters that fence (amongst other criteria such as having location services turned-on and applicable apps running) that user becomes part of the pool of recipients for the advertiser’s messaging. An auto dealer who is looking to deliver ad messaging to auto intenders who have visited their lot, a competitor’s lot, or even a local auto show, could build a fence around those locations and deliver ads to users after they have entered the areas. Geo-fencing is most effective when blended with other display tactics, such as retargeting, to reach the highest quantity of qualified users.



A beacon is a small object placed in a physical location that utilizes Bluetooth technology to detect users who enter the area. Once identified, the advertiser serves ad messaging to the user. Beacons are only able to pick up users who have their Bluetooth turned on and aren’t designed to gather any other information regarding the user, such as demographics. Much like geo-fencing, beacons also require having the location services turned on and applicable apps open, actively or running in the background. A sports arena looking to offer a dining/drink coupon or discount code could utilize beacons as a means to capture people who have a high likelihood of buying in the moment.

By Phase 3 Digital Agency 18 Dec, 2017

As our corporate digital specialist always says, “there is no silver bullet approach to marketing.” This means the days of putting all your marketing dollars into one advertising platform just isn’t going to cut it. Consumers these days are all over the place! In any given day, a consumer may watch the morning news, listen to the radio on the way to work, check their email, login to their multiple social media accounts (multiple times a day), stream their favorite music while at the office, surf the internet, watch a YouTube video and stream their favorite show on Netflix.  With all that activity, having an integrated marketing strategy is MUST. Each component in your marketing mix is like a puzzle piece, all fitting together to achieve desirable results for your business.

With marketing shifting, you will find the most optimum results for your business by utilizing an online and offline integrated marketing approach. So what does an online integrated marketing approach look like for your business?

Social Media

You see and hear about social media all the time as a consumer and business owner. Most likely your business already has some sort of social media presence. In fact, the use of social media is becoming more and more prominent in all aspects of our lives. Where YOUR customer spends time is where we suggest you to spend time and money. Focusing in these areas will help with your overall marketing success:

Social Media Management

  • Be consistent and post frequently.
  • Focus on engagement! Always strive for those likes, comments and shares.
  • Humanize your brand. Tell stories, ask questions, share photos, create a contest and connect with people.
  • Sell less. It’s called “social” media for a reason. Do you want to listen to someone who is only trying to sell you something or would you rather have an engaging conversation? Engaging, duh! (Nothing wrong with a good product recommendation every once in a while though!)
  • Have a strategy, set goals and measure results. Make social media make common sense and dollars and cents!

Social Media Paid Advertising

We all know Facebook in particular has made it more and more difficult for a business to organically appear in someone’s news feed. So pay to play! Boost posts and create ads! Send a message to your target audience where they spend time.

Websites & Apps

As modern consumers, we research, shop, pay bills, download games and more all through our desktop, laptop, tablet or smart phone. Therefore, as advertisers, we need to be able to reach that audience. With the targeting information we are able to collect from online activity and advertising products such as targeted display or in-app display, we are able follow your business’s target audience wherever they are online. This specifically targeted approach to online display ads lets little to no impressions go to waste. Your ads will be shown to the audience regardless of where they are located, what device they are on, or where they are on the web. With access to desktop, mobile, app, and video inventory, this form of advertising can give you access to ad space across 98% of the web, allowing you to focus on the prospect, not the publisher .


What do consumers do when they need an answer to a question? Google it of course! As a business owner you can consider two main forms of search engine marketing: paid search & content marketing. 

Paid Search

Having a pay-per-click campaign in your marketing mix will help you show up in relevant search results and help drive website traffic.

Content Marketing

Having a solid content marketing strategy is important to your search ranking but also allows you to become an expert in your industry. Providing original and useful content to your consumers will only help encourage them to do business with you.


If you aren’t collecting emails as a business owner you are missing a huge area of opportunity for your business. Email is one of the most powerful and personal ways to connect with your customers. Utilizing email marketing is a cost effective advertising solution that helps you reach your customers in a place they visit everyday – their inbox.

With targeted email marketing, you can rent an email list of individuals that fit your target audience and send a relevant email message. This form of marketing helps you reach new customers outside of your existing customer base!

By Phase 3 Digital Agency 01 Dec, 2017

Just a few weeks ago, Yelp made a statement that discussed why businesses should not work with review solicitation companies or solicit reviews in any way from mailing list subscribers, customers, friends or family. They state that if a business shows any indication of organized review solicitation, they will demote their business page in Yelp search results.*

The reason for this strict policy is because Yelp is noticing many instances of businesses that are falsely inflating their rating by soliciting positive reviews, which interferes with the natural flow of reviews.

To get the most out of Yelp, here are some tips that will help you achieve a better Yelp listing, without being penalized.

1.)  Claim your business on Yelp. If your business is not yet claimed on Yelp, this is the first step that you need to take to improve your Yelp page. If you are unsure if your business is claimed, find your business page and look for a blue check mark next to your business name with the word ‘claimed’ next to it. If your business it not claimed, you will see the word ‘unclaimed’ next to your business’ name. You can claim your listing by clicking on the word ‘unclaimed,’ login or create a business user account, and verify that you are owner of the business by initiating a call from Yelp with a verification code that you enter online.

2.)  Respond to Reviews: Ideally, you should respond to a negative review within 24 hours. Yelp’s Data Science team claims that Yelp users are 33% more likely to upgrade their review if you respond with a personalized message within a day.** If you receive a negative review, make sure that you compose your response after you have taken a few breaths and are not hastily responding with emotions high. Don’t be defensive, keep your response short and sweet, sincerely apologize for the mistake that caused them to be upset and reassure them that the issue has been resolved or will be addressed.

3.)  Make sure your business is easy to find: Verify that your name, address, phone number and website are correct and that your business is listed in the appropriate category.

4.)  Display approved Yelp branding: You can get free Yelp signage such as a window cling that reads “People Love Us on Yelp” if you’ve earned it, or request a “Find Us on Yelp” sticker by clicking here . Using tools like these isn’t directly asking for a review but instead, they remind customers that they can leave a review, as sometimes when people have a positive experience, they don’t always think to share it. You can also embed positive Yelp reviews on your website.


* https://www.yelpblog.com/2017/11/businesses-not-work-review-solicitation-companies

** https://www.yelpblog.com/2017/03/responding-reviews-within-24-hours-boosts-upgrade-probability

By Phase 3 Digital Agency 20 Nov, 2017

We find that our smaller local advertisers depend on direct response or return on their advertising efforts. Some are not at a point to run larger reaching branding campaigns. Instead, they drive highly targeted advertising with strong and urgent promotional messaging.

With goals to drive leads and foot traffic into their stores, they tend to gravitate towards tactics like paid search. It’s the low hanging fruit of someone already actively searching for their products or service, and advertisers want to be found when their potential customers search on Google or Bing. However, with advanced tracking and ad development options provided by Facebook and Instagram, social media advertising is now at the forefront for direct response campaigns.

If you haven’t started using Facebook and Instagram to drive leads, it’s time to hop on the bus and start believing. When building an ad campaign through Facebook, advertisers are asked about their specific goals and offers, matching strategies for ad delivery and call-to-action options to meet those goals.

Advertisers don’t have to have an e-commerce site to win with Facebook users. They can have people sign up, book, call, and now advertisers can ask people to give their information for something in return. Yes, Facebook has created a wonderful new ad type appropriately named Lead Ads.

Lead Ads on Facebook help advertisers collect contact information from people interested in becoming their customer or receiving whatever it is the advertiser is offering. Automotive dealers can schedule test drives, retailers can offer coupons or elicit quote requests, and consultants can offer newsletter or educational downloads, all directly through Facebook. When clicked, Lead Ads open a customized form providing a quick and seamless opportunity to gather customer information.

We all know the more clicks, and the more pages to load, the less likely the user will complete the action advertisers have tried so tirelessly to achieve. Unlike many website forms, Lead Ad forms are mobile-friendly and easy to complete on-the-go, making it easy for the customer.

Why wait for your customers to search for you, especially when people are so busy and easily distracted, when you can remind them to contact you through social media advertising instead?

People spend an average of 50 minutes every day on Facebook’s properties* and it’s one of the surest ways you’ll reach your customer. Drill down targeting by demos, interests and even occupation, then deliver your message with inspirational visual elements (imagery or video is much more appealing than a 3 line text ad) and elicit measurable direct response, all through Facebook.

If you think you might be getting a bit caught up in being at the top of search results and measuring lead form submissions from your website, take a swing with Facebook Lead Ads.


*Adweek 2017


By Phase 3 Digital Agency 13 Nov, 2017
On any given day, Facebook users have the potential to be exposed to hundreds if not thousands of different content posts and ads. So how does Facebook decide what to show its users?

Facebook aims to connect its users with the most relevant content to them. They assess what matters most to the user, and prioritize that content within their news feed. Facebook employs algorithms to determine relevancy of content so that each user gets served the appropriate content.

What the heck is an algorithm?

An algorithm is a mathematical set of rules for solving a problem. In this case, Facebook mathematically looks at all available content from friends and pages the user follows. They then look at signals to define how relevant each post may be, including who posted the story or how old it is.

From there, Facebook makes predictions on whether the user will react or engage with the post, largely based on previous interactions. They assign a relevancy score to determine how each post will be ordered in the user’s news feed.

So what can I do to stay relevant in Facebook’s news feed?

In order to ensure your posts are seen in users’ news feeds, adopt a customer-first approach to messaging. Be sure to both inform and entertain through your Facebook posts, and focus on developing a deeper relationship with your followers.

Vary your posts, and post frequently. Include photos, videos and links as much as possible. Links can drive meaningful audiences to your website.

Connect with your audience in a deeper, more meaningful way in order to enjoy better organic ranking within your followers’ news feeds.
By Phase 3 Digital Agency 10 Oct, 2017

In the world of digital advertising, there are literally hundreds - if not thousands - of options you can use to reach a potential customer. Do you want to serve a pre-roll video ad on Youtube? Get competitive on Google? Do you want to touch base with them on Facebook? Maybe you want to do all of these things! Truth is, it’s easy to get overwhelmed by the options digital advertising contains. It’s a field that’s growing quickly, and every new option sounds flashier and more advantageous than the last. But which ads are most effective?

It’s an important question to go back to, sometimes multiple times during your advertising campaigns. The first step is to determine what effect you want this ad to have! Advertising isn’t there for the sake of advertising; it’s there to serve your business purposes. Whether you’re trying to increase newsletter signups, make the public aware of a new service you offer, or to convince people that your prices are better than your competitors’, your ads should tie into this in order to be effective.

We’ve found the most effective advertising campaigns are those that tie the core messages to both the delivery vehicle and the creative means. For example, let’s say you’re trying to sell more pizzas to a young, urban audience. An effective campaign might start with some research – What do young urbanites do? What do they like? Let’s say we learn that they love cat videos and spend all day on Instagram – a series of Instagram ads with cats eating pizza might be just the trick to engage them right meow!

Then in order to track the effectiveness, we look at the campaign’s result. Look at Google Analytics, advertising dashboards; follow the consumer from the ad served to the pepperoni pizza they order. And once you get significant data, start looking at how effective they are. Which ads are driving traffic? Is the traffic converting to more pizza orders? Maybe people who click on the ads with Mr Whiskers are more likely to order multiple pizzas – that would mean Mr Whiskers might need more screentime!

In the end, we need to conclude that there’s no magic formula for an effective online ad. There’s just solid marketing fundamentals with new tools, new platforms and amazing possibilities.

By Phase 3 Digital Agency 20 Sep, 2017

Digital content is being consumed on mobile devices at ever-increasing rates. Today’s global on-the-go culture demonstrates that phones and tablets are the primary tools for not only connecting people, but also conducting research, shopping and navigating day to day activities. Therefore, digital advertising tactics need to mirror the same behaviors as the exponentially growing mobile consumer audience. Here are a few top strategies that can be used to connect with potential new customers in the mobile space:

1.       Create meaningful content. It always starts at square one, and content still reigns king. If a company’s advertising message does not resonate with the consumer’s interests, meet a need, or address a pain point, then it will be overlooked, skipped or worse- seen as a nuisance. Instead, provide marketing content that provides meaningful value to your target audience.

2.       Find your audience where they are spending their time. Getting the attention of ideal viewers can be a challenge, so placing video and display creative in the most visited online places is critical. Social media platforms experience high traffic rates, and running ads in those spaces can lead to very fruitful leads. The social media world provides opportunities to boost a business’ voice to highly targeted audiences and form meaningful relationships with those consumers.

3.       Utilize cross-platform advertising. Ensure that ads are compatible in all digital formats and across multiple devices. Display sizes and streaming videos must be able to scale to any size screen, and perform seamlessly in a responsive web environment. Equally important, consider the brevity and immediacy of the call-to-action to ensure that fast-paced mobile web browsers will want to engage with that content.

4.       Video provides optimal value. Capitalize on the time and attention of target audience members with video collateral that will play to multiple senses. Imagery and audio content that clips along in order to keep viewers engaged will result in the message not only being seen, but being fully consumed. Keep it short, simple, and fun for maximum watch-ability.

5.       Always consider the user experience . Reverse into the role of your audience, and recognize the behaviors of desired consumers. By taking the perspective of the viewer, marketers can better optimize their messaging and strategy in order to make a measurable impact on the desired audience. Constantly question, test, and re-test tactics to ensure consistently positive results.

By Phase 3 Digital Agency 20 Sep, 2017

The world of online advertising has opened up possibilities for reaching the ideal customer that extend beyond what was previously available with traditional media such as TV and print. A multi-media approach is most advantageous for reaching consumers throughout the entire purchase funnel, but digital advertising can reach the customers most aligned with your product when they are doing research, and subsequently when they are ready to take action.

Many business owners utilizing digital marketing appreciate the ability to target their ideal customer and send them specific, highly trackable messaging. Asking a consumer to join an email list, click through to learn more, or even click to make a purchase, are all calls to action that can be measured and then used as indicators of success for the campaign. As we learn more about how users engage with digital advertising, we know that the metrics don’t mirror the success of a campaign fully; consumers take action in a multitude of ways much like with television ads. Still, the idea that they can glean tangible results from digital campaigns is extremely valuable to business owners. If they can market to only the people most likely to purchase their product, then they will be using their advertising dollars most efficiently.

How does a business owner begin implementing a data-driven marketing strategy? Understanding their ideal customer and laying out their campaign goal(s) is the first step. Deciding what benchmarks they will use to measure the success of the campaign is also crucial. Do they need to increase foot traffic by 10%? Will 25 new members to their email database be deemed a success? Once these framework pieces are in place, the last step is picking a solution that matches their goals. Whether this is an internal employee running the campaign or an external digital marketing partner, the likelihood of a successful campaign worth the investment increases exponentially.

By Phase 3 Digital Agency 18 Aug, 2017

There are many actions one can take to increase leads. One of those actions is to create content, through words, diagrams, photographs, or videos. Having different types of content is essential for any business, as it positions you as an expert in your industry.  But how do you create content that is usable and how does it create leads?

What is content usability?  Content usability is when you focus on distributing information that the viewer can read easily, while ensuring that color and layout are visually appealing. Content usability entices people to view the information you are providing them.

Tips to help you start creating usable written content

Be Consistent:

If viewers are looking at your material and there are too many bolded or italicized words for no reason they will become confused.  A confused viewer will leave your content page a whole lot earlier.  Keep fonts and formatting identical throughout the written work.

Don’t Needlessly Underline Text:

Underlining text has been reserved for hyperlinks on the web. If you are trying to make that word or phrases seem more significant within the content, underlining is not the correct solution.  Make content more exhilarating by finding a different phrase to emphasize your point.

Tips for creating usable photographs


Viewers will find your photographs more appealing if you use symmetry.  A picture is symmetrical when the lines within the photo are straight and evenly centered.

Guide/Lead Lines:

Guiding lines or lead lines are lines the photographer purposely makes in order to draw the viewer’s attention towards a specific part of the picture.  If using lead lines make sure the lines included do not take away from the central idea of the photograph.

Tips for creating usable videos


How does the video look? Make sure the viewer can identify the video screen when it first starts playing.  Is the content something that fits your business’s brand? Think about the meaning of the video and how it represents your business.  Is the video sized accurately, or does the placement look off compared to the rest of the content? These attributes are important when deciding if the video is usable.


Does the video buffer when someone tries to view it, or does it play immediately?  The viewer will become uninterested if he or she must wait for either the video or sound to sync up.

Content can be a powerful instrument. Make sure your message is not lost in a sea of misunderstanding, along with your brand or business. Provide valuable content to your users for repeated web traffic.

The next time you think about publishing content make sure it is usable not only for the business’s sake but for the viewers as well.

By Phase 3 Digital Agency 26 Jul, 2017
After spending time, money and effort building a website, you'll want to make sure it has the greatest possible chance of being found. In the modern era, it's unlikely your customers are just going to guess your website address. Instead, they're likely to stumble across your website thanks to the help of a search engine.

Search engines check websites and use a number of 'rules' to decide on how they should rank each website. For example, if you're a law firm in London, you'll want to show up on search engines when someone searches for 'law firms in London'. If you've followed the rules, you'll show up among the early search results, but if not, you're not going to appear.

What are the top five golden rules to be aware of when it comes to website optimization?

Give Search Engines a Map

If you're looking for the best route to a new restaurant, then it's likely you'll have a look at a map of some sort. Search engines, like humans, like having a map when they're exploring. If you can set up an XML sitemap, you'll be giving search engines information on how best to explore and then list your website in their rankings. Sites without them do not have a good chance of being ranked highly on search engine results.

What's your Keyword?

Each page on your website should have a focus keyword or phrase. Keywords and phrases are a short summary of the content of a page. For example, 'Website Optimization' could be a good keyword for this article. When creating a page, the titles, body text and images should all include the keyword you set per page.

It is not enough to stuff a page full of the keyword repeatedly in the hope search engines will rank it higher. They won't, and they'll punish you for it instead. You need a more delicate approach. Authentic content and keyword use work best.

URLs are Important

Many people forget the URL structure that you use can play an important role when it comes to optimizing your website. The URLs used for pages should include the keyword from the page they represent, and they should have a file/folder type structure - just like those in your 'My Documents' have on your PC. Both these little tips will help search engines work out how relevant your page is and figure out what the content is on the page in question.

Stay Fresh

Search engines are constantly searching to check up on websites they've already included in their rankings. Ranked websites are searched to make sure that new content is found and listed. Search engines look favorably on websites that produce fresh content on a regular basis. That means once you have a site set up, you need to put a plan in place to keep developing and adding new content.

The Battle is Never Over

SEO rules seem to change all the time as search engines change their criteria and come up with new ways of ranking websites regularly. These shifting goal posts mean even a perfectly optimized website can slip down search engine rankings if the optimization isn't kept up to date with the new rules. For the best results, you need to make sure you're always keeping on top of the news coming out of search engine companies.

Which one of those five SEO essentials for website optimization have you not been following? Which one are you going to start straight away? Contact us for a free website analysis of your business.
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